Springhouse
Springhouse provides safety, support, and hope for women and women-led families fleeing violence or in a housing crisis.
Our program includes both emergency shelter and transitional housing. It offers a pathway from immediate safety to longer-term stability. Every woman and child is welcomed with compassion, respect, and the practical help needed to begin again.
Springhouse shelter
We’re the only women’s shelter in Vancouver that accepts male children over age 12. We take pride in helping women-led families stay together as they find permanent housing.
In addition to beds, our shelter includes private rooms for families. Staff are available 24/7 to help residents meet their immediate needs, access community resources, and plan next steps toward secure housing.
Springhouse transitional housing
Our transitional housing (also called second-stage housing) bridges the gap between emergency shelter and independent living. It provides safe, stable, and affordable housing for people who are ready to move beyond crisis but still need some structure and support before living on their own.
Rent is charged at an income assistance rate for housing.
We give families more time and space to recover, heal, and prepare for long-term housing success. And we help them rebuild stability, offering case management, life skills training, and connections to community resources.
| What we offer | Emergency and transitional housing. |
| Who is eligible |
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| Units/beds | Shelter: 32 beds for single women and women-led families. (Families offered private room) Housing: 10 family units (4 mobility accessible) rented at an income assistance rate |
| Facilities |
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| Support services |
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| Child and family services |
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| Accessibility | |
| Pets | |
| Smoking | |
| Length of stay | Shelter: Housing: Determined case-by-case |
| Funding partner(s) | BC Housing, Ministry of Children and Family Development |
Support for children and youth
Children and youth are an important part of the Springhouse community.
We offer a safe, welcoming environment where they can relax, learn, and take part in activities that encourage connection and healing. Staff provide one-on-one emotional support and help families access schools, clinics, and other community programs.
Activities such as crafts, games, reading circles, and family outings help children build confidence and a sense of belonging.
Family-building activities include community kitchens, crafts, games, movie nights, reading circle, group outings and gardening.
Parenting support is also available. It can help mothers strengthen family relationships and access services through the Ministry of Children and Family Development, when needed.
How to Request a Bed
- Beds are offered on a first-come, first-served basis. You don’t need a referral to stay with us. Availability is limited.
- Once you’ve been assigned a bed, you’ll need to arrive at the shelter within two hours. We’ll give you a welcome letter when you get here, explaining how the facility runs. It explains meal times and the services we offer to support you during your stay.
- We don’t have a curfew.
- If you stay with us and leave, we can hold the bed for up to 72 hours, subject to our missing persons protocol.
- To help keep everyone safe, we may need to ban anyone who endangers staff and other guests.
How to apply for transitional housing
You can contact us directly to ask about a bed. You don’t need a formal referral.
Beds are offered on a first-come, first-served basis. We can’t hold or reserve beds in advance, so availability changes throughout the day.
If you receive income assistance or disability benefits, your shelter costs are covered at the income assistance rate.
What to Expect from Springhouse
When life is uncertain, we can help you avoid being overwhelmed. Here are some helpful things to know about staying in our shelter:
Food
- We provide your meals and can make referrals to food banks or other programs
Health needs
- Health teams may visit or deliver medication to you. Our staff will help them contact you.
- We do not hold or dispense medication
Identification and privacy
- We don’t require your ID to stay with us but we’ll take a copy if you have it and are willing to share it
- If you need ID, we’ll help connect you to the appropriate government agency
- We won’t disclose your name to anyone other than when responding to an authorized request such as a police warrant or ACT team
Other support services
- Conflict resolution: We may collect information to assist but we don’t mediate disputes
- Paperwork: We can assist you with communication with various agencies but aren’t able to act as advocates or complete paperwork for you.
- Taxes: We can provide referrals to community tax services
Personal belongings
- You can bring up to two bags
- Carts are not permitted
- We can hold possessions for up to two weeks if you leave temporarily
Visitors
- For privacy and security reasons, we’re not able to allow visitors.